SHIPPING POLICY
1. Shipping Methods
We provide Standard Shipping from our local warehouse in Belgium via DPD.
We aim to dispatch all orders within 2 working days, and orders placed before 12pm (CET) are usually shipped the same day. Once your order has been dispatched, you'll receive a shipping confirmation email with a live tracking link included. Delivery timeframes vary by country and please see Section 3.
2. Shipping Costs
Normal orders
Zone A: Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Luxembourg
€5.95 — Free shipping on orders over €59
Zone B: Sweden, Ireland, Denmark. Czech Republic, Hungary, Slovakia, Croatia, Lithuania, Slovenia
€8.95 — Free shipping on orders over €79
Zone C: Switzerland, Finland, Portugal, Greece, Estonia, Latvia
€12.95 — Free shipping on orders over €109
POP NOW orders
€5.95 — Free shipping on orders over €49
Once unboxed, your POP NOW items will be stored in ‘My Cabinet’, where you can choose when to have them shipped. Any items not dispatched within 30 days will automatically be shipped to your default delivery address.
POP NOW is currently available exclusively in France, Italy and Spain. We're looking forward to bringing the experience to more countries soon. Stay tuned for updates!
Please note: POP NOW items are shipped separately from regular orders and cannot be combined with regular purchases to meet the free shipping threshold.
3. Delivery Timeframes
For full delivery timeframes by country, please see our delivery timeframe table.
| Country | Delivery Timeframe | Special Areas / Special Notes | Exclusions (Not Shipped) |
| Austria | 3–4 working days | — | — |
| Belgium | 2–3 working days | — | — |
| Croatia | 6–7 working days | — | — |
| Czech Republic | 3–4 working days | — | — |
| Denmark | 3–4 working days | — | Excludes: Faroe Islands, Greenland |
| Estonia | 4–5 working days | — | — |
| Finland | 5–6 working days | — | Excludes: Åland Islands |
| France | 3–4 working days | For remote routing zones, please expect an extra 1 working day. | Excludes: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte |
| Germany | 3–4 working days | For southern & western regions, please expect an extra 1 working day. | — |
| Greece | 8–9 working days | — | — |
| Hungary | 4–5 working days | — | — |
| Ireland | 4–5 working days | — | — |
| Italy | 4–5 working days | For deep southern areas, please expect an extra 1-2 working days. | Excludes: Lampedusa, Pantelleria, Elba |
| Latvia | 4–5 working days | — | — |
| Lithuania | 4–5 working days | — | — |
| Luxembourg | 2–3 working days | — | — |
| Netherlands | 2–3 working days | — | — |
| Poland | 3–4 working days | — | — |
| Portugal | 5–6 working days | — | Excludes: Azores, Madeira |
| Slovakia | 4–5 working days | — | — |
| Slovenia | 4–5 working days | — | — |
| Spain | 4–5 working days | — | Excludes: Canary Islands, Ceuta, Melilla |
| Sweden | 4–5 working days | For northern Sweden / Norrland areas, please expect an extra 1 working day. | — |
| Switzerland | 4–5 working days | — | — |
*Shipping may be delayed due to abnormal weather, emergencies at the place of shipment or delivery destination, or other force majeure factors, or any other circumstances beyond POP MART's reasonable control.
*Delivery timeframes are based on working days only and do not include weekends or bank holidays.
*For pre-sale orders, the estimated dispatch time will be displayed on the order details page.
*Please ensure the address you provide is valid. If delivery fails due to an incorrect address or other issues on the customer's part, the package cannot be redirected. If the package is destroyed as a result, the customer will bear the loss.
*Once the package arrives at its local destination, it may be delivered to a nearby pickup point, requiring the customer to collect it in person. Customers should follow the courier's instructions to receive their package. If the customer fails to collect the package in time and it is returned as a result, it cannot be resent. If the package is destroyed due to delayed collection, the customer will bear the loss at their own cost.
4. Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a live tracking link included. You can check the status of your shipment one to two hours after receiving this email using the link provided.
5. Further Assistance
Please email us at [email protected] and our Customer Service team will do their best to assist you.