SHIPPING POLICY
Shipping Service
POP MART Team takes great pride in providing exceptional customer service.
We select the most secure, fastest service based on your location upon order.
Shipping & Delivery Time
- Your Local Express Order will be shipped within 1–2 business days after successful payment. Delivery is expected to take 4–8 days.
- Cross-Border (Local Express Product without Green Label) Your order will be shipped within 1–2 business days after successful payment. Delivery is expected to take 10–12 days.
- Please kindly note that the estimated shipping period might be affected by various circumstances, like force majeure events. You can refer to Shipping Delay item for more information about reasons due to delay.
- For pre-sale orders, the estimated shipping time will be displayed on the order details page.
Notice:
- Please ensure that the address you provide is valid. If parcel delivery fails due to incorrect addresses or other personal issues from the customer, the package cannot be redirected. In case the package is destroyed, the customer will bear the loss.
- Once the package arrives at the local destination, it may be delivered to a nearby pickup point, requiring the customer to collect it personally. Customers should follow the courier's instructions to receive the package. If the customer fails to collect the package within the designated time, resulting in its return, the package cannot be resent. If the package is destroyed due to delayed collection, the customer will bear the loss at their own cost.
Shipping Delay Reasons
Shipping might be delayed due to abnormal weather, emergencies at the shipment or delivery location, and other force majeure factors, or any other circumstances that can not be fully controlled by POP MART
Shipping Fee
Check the shipping rate table below for details.
Contact us
For further assistance, please contact us at [email protected].
