POP NOW Terms and Conditions

SPECIAL ORDERING FEATURE: POP NOW ONLINE UNBOXING

1 Overview and Nature of Service

POP NOW is a specialized purchasing feature that combines an immediate digital reveal service with subsequent physical product delivery. By selecting and completing payment for a POP NOW order, you explicitly request and agree to the immediate performance of our online reveal service, allowing you to instantly unlock and identify the hidden blind box figure on your screen prior to physical shipment.

2 Exclusion of the Statutory Right of Cancellation (Withdrawal)

In accordance with Regulation 36 of the UK Consumer Contracts Regulations 2013 (for UK customers), once the online reveal animation is completed, the digital service is fully performed and the surprise element of the blind box is permanently consumed. Consequently: (a) You acknowledge and agree that your standard 14-day statutory right of cancellation (cooling-off period) under Regulation 30 of the UK CCRs is fully exhausted and no longer applies upon completion of the online reveal. (b) Orders unboxed via POP NOW are non-returnable and non-refundable for a change of mind.

3 Dispatch and Shipping Rules for POP NOW

(a) POP NOW items are purchased and shipped separately from other products, and cannot be combined with other items to qualify for free shipping.

(b) Manual Dispatch Request: Payment completion for a POP NOW order does not trigger automatic physical dispatch. Following the online reveal, you must log into 'My Account' and manually submit a dispatch request within thirty (30) calendar days.

(c) Automatic Dispatch: If no manual dispatch request is submitted within thirty (30) calendar days from payment, Pop Mart will automatically process and ship your order to your default shipping address saved in the system.

4 Preservation of Statutory Rights for Defective Goods

Nothing in this Section 4A affects your statutory rights regarding faulty, damaged, or misdescribed goods under the UK Consumer Rights Act 2015, or applicable local mandatory consumer protection laws. If your physical product arrives damaged, defective, or non-conforming, you remain fully entitled to statutory remedies, including repair, replacement, or refund.

5 All POP NOW orders, whether purchasing a single box or a full set, consist of individually sealed boxes.