FAQs
1. What’s a Blind Box?
Blind Box refers to the type of sealed packaging that keeps the contents of the toy a mystery until you open it. Blind boxes typically come in a Series that are made up of a variety of different figures / designs that are usually depicted on the side of the box listed along with the odds of finding each one. Some are rarer than others and some are even super rare and hard to find. These are referred to as secret or chase figures.
2. Earn 1 point for each €1 spent.
You could redeem points anytime or save up for something big.
3. How to redeem POP MART VIP points?
Go to our website redeem center, you can choose rewards that you want to get.
4. When will points for purchases be added to your account?
For orders placed on popmart.com, you’ll need to make sure you’re logged into your VIP account.Your points will be added once your order has shipped and we’ve taken payment from you.
5. Can I transfer points and coupons to someone else?
You cannot transfer your VIP points to others . If you’ve already redeemed your points, you can give someone else the coupon code.
6. What’s the expiration time for my points?
Points can be redeemed for rewards or designated products within 12 months once you get your points. Your points will restart after 12 months.
7. Where can I find information about product releases and restocking?
Information about new product releases can be accessed through our local social media accounts. For restocking updates, please keep an eye on the store status. If restocking occurs, the item’s inventory will automatically update on the product details page.
You may also subscribe to the arrival notification button displayed on the product detail page.
8. Can I cancel my order after placing it?
Generally, if your order has not been shipped yet, a “Cancel Order” button will be available on the order details page, allowing you to cancel it independently. If the button is not visible or the system indicates a cancellation failure, it means the order is already in the shipping process and cannot be canceled. Additionally, orders placed during sales events or for products with special instructions are non-cancelable after purchase.
9. Can I place an order across different regions?
Please ensure that the region displayed on the store page matches the region listed in your shipping address when placing an order. If there is a mismatch, your order will be automatically canceled.
10. Can I see how much shipping fee will cost before i confirm my order?
Shipping costs are calculated at checkout based on your delivery zone. For a full breakdown, visit our Shipping Policy.
- Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Luxembourg — €5.95, free on orders over €45
- Sweden, Switzerland, Ireland, Denmark, Portugal, Czech Republic, Hungary, Slovakia, Croatia, Lithuania, Slovenia — €7.95, free on orders over €75
- Finland, Greece, Estonia, Latvia — €9.95, free on orders over €95
11. When will my order be shipped out?
Confirmed orders usually process within 1-2 business working days to be shipped out.
Once your order is ready to ship, you’ll receive the notification information through email.
For pre-sale orders, the estimated shipping time will be displayed on the order details page.
12. Can I update my address if it’s incorrect?
We do not accept any change of shipping address after fulfillment.
Please ensure that the address you provide is valid. If parcel delivery fails due to incorrect addresses or other personal issues from the customer, the package cannot be redirected. In case the package is destroyed, the customer will bear the loss.