FAQs

What's a Blind Box?

Blind Box refers to the type of sealed packaging that keeps the contents of the toy a mystery until you open it. Blind boxes typically come in a Series that are made up of a variety of different figures / designs that are usually depicted on the side of the box listed along with the odds of finding each one. Some are rarer than others and some are even super rare and hard to find. These are referred to as secret or chase figures.

What shipping options are available?

We provide Standard Shipping via Evri and Royal Mail 48 Tracked, the page will display the available logistics according to your destination, you can choose among them.

If I choose standard shipping, how long I will receive my order?

This shipping method takes around 2-3 working days, though delivery times may vary depending on your destination. Typically, it takes 3-7 days.

Can I see how much shipping will cost before I confirm my order?

When you add items to cart, the system will calculate the shipping fees, you will see the shipping fees directly.

When will my order ship?

Confirmed orders are usually processed the same day if ordered before 12 pm with shipping taking 2-3 working days. Once your order is ready to ship, you'll receive the notify information through email.

Can I cancel my order after I have placed it?

An order could only be cancelled before its shipment. Once the parcel is shipped, the order is irreversible and cannot be cancelled

What if the item I received is damaged?

If the item you received is damaged or has a manufacturing defect, we will arrange an exchange for the same item if it is in stock. If it is out of stock, we will process a return and refund for you.

Please direct all return inquiries to [email protected] within 15 days from the the date of receipt.

Earn 1 point for each £1 spent

You can view the items available for redemption in our Member Rewards store.

How to redeem POP MART VIP points?

Go to our website redeem center, then click on Member Rewards, you can choose rewards that you want to get.

N.B.  Points earned on our website and in our physical stores are currently managed separately and cannot be combined.

When will points for purchases be added to your account?

For orders placed on global.popmart.com, you'll need to make sure you're logged into your VIP account. Your points will be added once your order has shipped and we've taken payment from you.

Can I transfer points and coupons to someone else?

Points and coupons cannot be transferred to other accounts. They are valid for use on your account only.

What's the expiration time for my points?

Reward points are valid for one year, starting from the date they are credited to your account.