1.Blind Box
Blind Boxes are collectible toys sold in sealed, randomized packaging, where the specific design remains unknown until opened. Each series typically includes multiple regular designs and rarer hidden variants, often referred to as “secret” figures. All blind box products are sold as sealed, randomized units. We do not support requests for specific designs or direct selection of individual figurines, in order to preserve the core surprise and collectible experience. Secret or hidden figures are distributed based on probability. The drop rates vary by series and are determined by the brand. The specific drop rates and mathematical probabilities vary by series and are officially listed as plain text on each product’s detail page and/or its physical packaging. Unless explicitly stated (e.g., “secret included” or “guaranteed mechanism”), obtaining a secret edition is not guaranteed.
2.Tax Fees
2.1 Sales Tax: Applicable U.S. state and local sales taxes, where required, are generally calculated on orders shipped to U.S. addresses. These taxes are collected on behalf of customers and remitted to relevant tax authorities in accordance with U.S. regulations (which may include state and local sales taxes applied to both products and shipping fees). Canadian sales taxes (including GST, HST, PST, or QST, as applicable) are generally collected on behalf of the customer and remitted to the Canada Revenue Agency (CRA) or relevant provincial tax authorities in accordance with Canadian federal and provincial tax laws (which apply to the total purchase value including shipping fees). The final tax amount will be calculated and displayed on the checkout page for your review and confirmation before payment is finalized.
2.2 Tariff： POP MART will cover tariffs, and customers will not be required to pay any additional customs fees. Please note that this does not include brokerage fees, local processing charges, or any additional carrier fees arising from address changes or rerouting requests.
3.Points-redeemed items
3.1 Shipping method for points-redeemed items The shipping method for point redemption products varies depending on the item’s specific attributes and falls into one of the following categories:
- Certain themed reward items(i.e. Member Birthday Gift) must be ordered together with regular merchandise and will be shipped in the same package. These items cannot be shipped separately.
- Standard reward items can be redeemed and shipped independently without being combined with other products in the same order. The actual shipping method will be displayed on the checkout page when submitting your redemption request. Please review all on-screen information carefully before confirming your order.
3.2 Free shipping policy for points-redeemed items
The platform offers free shipping for reward items that meet certain point thresholds.
Items that qualify for free shipping will enjoy full delivery service at no cost. Orders that do not meet the threshold will automatically include applicable shipping fees at checkout.
4. Accepted Payment Methods
We support a variety of secure and convenient payment methods to ensure a smooth checkout experience. Accepted payment options include Google Pay, Apple Pay, and major credit cards: Visa, MasterCard, American Express (Amex), Discover, JCB, and Diners Club International.
5.Contact us
For further assistance, please contact us at:
United States: [email protected]
Canada: [email protected]
Mexico: [email protected]